10 Lyon Road, London UK SW19 2RL

We’re open Monday – Friday, 9 a.m. – 5 p.m. EST

Frequently Asked Questions BeautyCeuticals

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the BeautyCeuticals?
We have two delivery systems.

Standard Delivery: It is free and takes 3-4 working days to deliver
Express Delivery: It cost £3.99 and it will be delivered to you by next day if ordered by 4:00pm Monday to Friday – Exclusions apply.

What is the UK Standard Delivery?
We have two delivery systems.

Standard Delivery: It is free and takes 3-4 working days to deliver
Express Delivery: It cost £3.50 and it will be delivered to you by next day if ordered by 4:00pm Monday to Friday – Exclusions apply.

What is Express Delivery and how to avail it?
If you have selected Express Delivery, your order will be delivered to you by next Day if ordered by 4:00pm Monday to Friday – Exclusions apply*. You can select Express delivery during checkout process.
Can I make payment through Credit card or Debit Card?
You can make payment through most major credit or debit cards and Paypal
What happens if there is no one in to receive my order?
If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here

If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here

If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.

What happens if I haven't received my Order?
We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order dispatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

 

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